Ever Better Podcast | Inspiring Stories | Motivating | Transition With Grace | Fulfillment | Wisdom

Valerie Gross, MM, MLS, JD, is President and CEO of an educational organization with a multi-million dollar budget, hundreds of employees, and seven locations - the Howard County, MD Library System. Her mission-driven approach is a model for similar organizations throughout the U.S. and internationally. She is an attorney who is a member of the California Bar, and she’s an accomplished vocalist. And, she and her husband are the proud parents of a professional tennis player.   At a time, when it’s not uncommon to hear that libraries have become irrelevant, Valerie and her team are serving the community in unexpected ways. And the results are clear. Visits to Howard County libraries are up from one to three million in the past decade, items borrowed have doubled to 7.3 million, and research assistants, and attendance at events has almost quadrupled to 306,000. Her staff are adaptable and pride themselves on offering excellent customer service and they study best practices from successful corporations.   Valerie