Insights With Trent Munday

Hotel's live and die by their Occupancy. So why don't Hotel Spas do the same? Spa Occupancy is expressed as a % And is calculated by Total Treatment Hours Sold / Total Treatment Hours Available (nb: Total Treatment Hours Available is calculated by the number of treatment beds in your spa x number of operating hours of the spa.) Your Spa Occupancy will tell you how close you are to operating at full capacity. This measurement should be based on total treatment beds, not just treatment rooms. This measure takes no account of how many therapists you have available.   #hotelspa #spabusiness #KPI #spametrics