She Creates Business | Online Wedding Business | Marketing Ideas

124: How to Take Action on the Feedback from Your Client Survey

Informações:

Sinopsis

Quick Updates:   If you want to be notified when The Venue Academy opens in 2019, get on the waitlist here.   The winner of the $200 Amazon Gift Card from the SCB 2018 Survey is Allison Davis! Congrats!   On to the Episode….   How to Take Action on Your Client Survey Feedback   Step One:   Export your survey data and put it in a format that is easy for you to read and understand Dig into your data and make notes on trends you see, multiple clients with the same feedback, etc.   Step Two:   Now that you have your trends separated into categories, put each trend you see into one of three “buckets” Bucket #1: Feedback you can, will and want to take action on before next season. Bucket #2: Feedback you’re NOT going to take action on at all (or ever). Bucket #3: Feedback that requires more analysis or isn’t a priority for the next season.   Step Three:   TAKE ACTION ON BUCKET #1 AND IMPLEMENT THOSE CHANGES/UPDATES/ETC.   Examples of Bucket #1 Items you might have:   updating your contracts updating your