Cuna News Podcast

Nick Moalli, president/CEO of America’s First Network Credit Union’s describes his unique model for preserving the small credit union brand.

Vericast Senior Account Executive for Digital Robert Ropars details how credit unions can expand their brand to streaming marketplace.

One-sentence description: Stacy Armijo talks about Amplify Credit Union's decision to eliminate all banking fees on deposit accounts.

Lori Pinto, senior vice president of business development at Cenlar, explains why outsourcing eases the compliance burden and preserves credit unions’ personal engagement with members.

Tony Ferris, founder and CEO of Rochdale, says enterprise risk management helps credit unions prioritize risks and opportunities.

In honor of Women's History Month, Joumana Mcdad and Casey Kucera share insights into their careers, women who inspired them, and mentoring. 

Reseda Group CEO April Clobes describes how credit unions can foster growth and offer more products and services through credit union service organizations. 

Here we share a series of interviews from the 2022 CUNA Governmental Affairs Conference. CUNA GAC is the credit union industry's premier advocacy event, bringing together leaders from across the industry to rally around a united cause—to tell legislators how their lawmaking affects credit unions and their more than 130 million members. The event was held live and in-person in 2022 for the first time in two years.

Credit union leaders Micah Grant and Carolyn Jordan discuss their career paths, Black History Month, why it’s important to recognize diversity, and how diversity, equity, and inclusion (DEI) efforts have changed inside and outside of the credit union industry.

Randy Piatt, Vice President of Product Solutions at Fiserv, breaks down the five essential needs of the digital cardholder.

CUNA President/CEO Jim Nussle offers insight on what to expect with the return of the CUNA Governmental Affairs Conference, the credit union movement’s largest in-person advocacy event. 

Credit Union Magazine’s 2022 Credit Union Heroes radiate credit union philosophy and demonstrate an extraordinary commitment to members and community service. This episode of the CUNA News Podcast shows how these leaders lift underserved populations, use their voices to advocate for those in need, elevate their communities, and form powerful partnerships.

Royal Credit Union Financial Education Supervisor Brittany O'Malley discusses her path to the credit union industry, the importance of financial education at all ages, and the best methods to create engaging programming.

David Murphy, president of Marshfield (Wis.) Medical Center Credit Union, sees 2022 as an opportunity to improve service to members.

Given the wide-ranging events of 2021, including the Jan. 6 attack on the U.S. Capitol, the inauguration of a new president, and a new party assuming control of both chambers of Congress—Ryan Donovan knew it would be “a new world” for advocacy and credit unions. The good news, says Donovan, CUNA’s chief advocacy officer, is that the CUNA-League advocacy team was well positioned to succeed in 2021, paving the way for a successful 2022.  “There’s a lot to be proud of up and down our advocacy agenda,” Donovan says. In this episode of the CUNA News Podcast, recorded shortly before the holidays, Donovan revisits some advocacy wins from 2021 and highlights top CUNA-League advocacy priorities. He also shares how strategies may shift in 2022—and what he’s looking forward to most about the 2022 CUNA Governmental Affairs Conference.

A PSCU survey of more than 1,750 consumers revealed a growing demand for personalized payments, contactless cards, mobile wallets, and digital payments. In this episode of the CUNA News podcast, sponsored by PSCU, Tom Pierce, PSCU’s senior vice president and chief marketing officer, shares the survey  findings and explains how they affect credit unions and their members. He also explores demographic data credit unions can use to make strategic decisions and provide a better, more personalized member experience. PSCU is a CUNA associate business member at the premier level.

The COVID-19 pandemic has not only restructured our lifestyles, it has reshaped our economy, including credit union financial results. In 2022, credit unions will continue to adjust to an economic climate that is driven by the social and financial implications of a global pandemic, CUNA economists say. In this episode of the CUNA News Podcast, Mike Schenk, CUNA’s deputy chief advocacy officer for policy analysis and chief economist, and Dawit Kabede, CUNA’s senior economist, provide an overview of the lending environment and an economic forecast for 2022.  They say credit unions can look for a return to normal savings and lending growth in 2022. 

Request for pay (RFP) plays a fundamental role in real-time payments modernization and has the potential to revolutionize bill payment as we know it. RFP is a critical part of the real-time payment system where money can move from an account at one financial institution to another instantly. With this process, a biller can initiate a request that can be sent directly to the recipient's financial institution through the payment network, turning the payment rail into a super messaging system as well. In this episode of the CUNA News Podcast, sponsored by Alacriti, Al Griffin, the payment fintech’s principal solutions consultant and product manager, explains how RFP can help credit unions improve member service and create revenue opportunities. 

The most wonderful time of the year is also a favorite season for financial criminals. The holidays come with increased opportunities for card and digital payments fraud, as well as wire fraud, charity scams, elder abuse, and other crimes. This makes real-time fraud detection and prevention a gift that keeps on giving. In this episode of the CUNA News Podcast, Andrew Corbett, solutions consultant for Nice Actimize, takes us through his biggest fraud concerns, the need for real-time fraud detection, fraud prevention best practices, and more.

At the height of the COVID-19 pandemic, more than four million homeowners—credit union members among them—needed mortgage assistance. While many have recovered, there is still a need to support homeowners as they come out of forbearance. Helping homeowners depends on exceptional member care and communication. It also means considering what other support can be offered and what process changes can be made to deliver optimal outcomes.  This episode of the CUNA News Podcast features Lori Pinto, senior vice president of business development at Cenlar, the mortgage subservicing partner to CU Servnet. CU Servnet shares the same goals as credit unions and regulators, according to Pinto. This includes helping homeowners stay in their homes and avoid foreclosure. In this episode, Pinto also explores mortgage and homeownership trends to expect in 2022.